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I have a Pixma printer 2520 that has been working fine, but…

Customer Question
I have a Pixma...

I have a Pixma printer 2520 that has been working fine, but now I can not print or scan even thought that I download the driver and software, read the manual and visited the blog. I am using an iMac

Technician's Assistant: Is there an error code on your Pixma when you try to scan?

No that I can see.

Technician's Assistant: When did you last update the printer driver software?

From the canon web site

Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
I have a Pixma printer 2520 that has been working fine, but now I can not print or scan even thought that I re download the driver and software and I visited the manual and blog.
I am unable, so would you please, help me.
I am using an iMac
Thank You very much.
Answered in 1 hour by:
12/24/2017
Technician: jeffreybongers, Engineer replied 7 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 956
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the Pixma 2520 printer?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Customer reply replied 6 months ago
I can't print because the printer shows an error 3
Technician: jeffreybongers, Engineer replied 6 months ago

Understood.

Have you also updated the firmware of the printer?

Kind regards,

Jeffrey

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Customer reply replied 6 months ago
Thank You
Technician: jeffreybongers, Engineer replied 6 months ago

You are welcome.

Is the printer issue solved?

Kind regards,

Jeffrey

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Category: Printers
Satisfied Customers: 956
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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