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Cant get te printer online error message says offline

Customer Question
Cant get te printer...

Cant get te printer online error message says offline received new cable equipment yesterday printer not working

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

I don't know

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/24/2017
Technician: Kamil Anwar, Technician replied 7 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,057
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Technician: Kamil Anwar, Technician replied 7 months ago

What is the make and model of printer?

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Customer reply replied 7 months ago
brother MFC-L2740DW
Technician: Kamil Anwar, Technician replied 7 months ago

What troubleshooting have you tried?

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Technician: Kamil Anwar, Technician replied 7 months ago

Your payment for the remote service has failed.

Please contact customer service on***@******.*** or

call them on +1(###) ###-####to clarify the payment issue.

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Customer reply replied 7 months ago
YOU CHARED ME BUT DIDN'T ANSWER MY QUESTION
Technician: Kamil Anwar, Technician replied 7 months ago

Your payment for the remote service has failed.

Please contact customer service on***@******.*** or

call them on +1(###) ###-####to clarify the payment issue.

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Shefin
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Category: Printers
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