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GET A BLINKING RED LIGHT ON MY 3590 SCANNER. EPSON

Customer Question
GET A BLINKING RED...

GET A BLINKING RED LIGHT ON MY 3590 SCANNER

Technician's Assistant: What's the brand and model of your printer?

EPSON PERFECTION 3590 PHOTO

Technician's Assistant: How long has this been going on with your Epson printer?

I CONNECTED IT TO THE COMPUTER GOT A BLINKING RED LIGHT

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

TO DAY

Submitted: 6 months ago.Category: Printers
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Answered in 4 minutes by:
12/24/2017
Technician: Md. Sadique, Engineer replied 6 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,659
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 6 months ago

As of the first step, we have to check the transportation lock. Please make sure it's in the unlock position.

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Technician: Md. Sadique, Engineer replied 6 months ago

Do you have a windows/mac computer?

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Customer reply replied 6 months ago
window computer what is transportation lock
Technician: Md. Sadique, Engineer replied 6 months ago

At the bottom of your scanner, if you place it upside down > you will find a slider switch. It should be slid to the unlock position.

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Customer reply replied 6 months ago
that is OK would like cancel chat
Technician: Md. Sadique, Engineer replied 6 months ago

I am sorry I didn't get you.

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Customer reply replied 6 months ago
cancel chat didn't help
Technician: Md. Sadique, Engineer replied 6 months ago

That was the first step, if the slider switch is in unlocked position then we will move to the next solution.

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Technician: Md. Sadique, Engineer replied 6 months ago

We have not finished troubleshooting. Are you sure you want to cancel?

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Customer reply replied 6 months ago
thank you for your help
Technician: Md. Sadique, Engineer replied 6 months ago

Thanks for using JustAnswer.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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