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I Would like to print in color. However, even with a fresh…

Customer Question
I Would like to...

I Would like to print in color. However, even with a fresh color ink, it still will not print in color.

Technician's Assistant: What's the brand and model of your printer?

It is Envy series

Technician's Assistant: How long has this been going on with your printer?

Quite a long time, maybe 6 months

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

How might I do this?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

No. Thank you for your help>

Submitted: 6 months ago.Category: Printers
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Answered in 7 minutes by:
12/23/2017
Technician: Tech Ben, Information Systems Manager replied 6 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please let us know which Operating System you are using, is it a Mac or Windows? Have you installed all necessary drivers?

Thanks,

Kumar

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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