Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I HAVE A 2170 PRINTER THAT WILL PRINT FROM THE PRINTER BUT…

Customer Question
I HAVE A 2170...

I HAVE A 2170 PRINTER THAT WILL PRINT FROM THE PRINTER BUT NOT COMPUTER. JUST PURCHASED NEW HP W/WINDOWS 10. HAD TGHE SAME PROBLEM WITH OLD HP W/WINDOWS 7. PRINTED OK AT 1ST 2-3 YRS AGO.

Technician's Assistant: What's the brand and model of your printer?

KODAK ESP OFFICW 2170

Technician's Assistant: How long has this been going on with your Kodak printer?

2-3 YRS.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

JUST INSTALLED THE PRINTER ON MY NEW COMPUTER. PRIOR TO THAT THE UPDATES WERE AUTOMATIC ONLINE.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

WHEN MY UPDATES OCCURED PREVIOSLY, I NEVER GOT THE MSG THAT THE UPDATES WERE FINISHED SO AFTER ABOUT 30 MIN I SHUT IT DOWN.

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 40 minutes by:
12/23/2017
Technician: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 4,302
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Printers Question
Technician: Cody, Senior Systems Administrator replied 8 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have ESPOffice 2170 printer. The black print does not want
I have ESPOffice 2170 printer. The black print does not want to print. I hace replaced the cartridge with a new one. Still the same issue. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
We're getting a message on printer (Kodak ESP Office 2170)
We're getting a message on printer (Kodak ESP Office 2170) reading-- "! Attention Wrong paper size. Load correct paper size....." We haven't changed the paper feed-- 81/2 x 11 copy paper-- for many, m… read more
Harry
Harry
2,217 satisfied customers
I am getting the message that ESP 2170 printhead is loose or
I am getting the message that ESP 2170 printhead is loose or missing. I have removed and reinstalled the head and ink cartridges. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
It says it has a paper jam. But I do not find it is so.
It says it has a paper jam. But I do not find it is so. … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
Code 3528, 3528 Kodak ESP Office 2170, PC, but I cant make
code 3528 JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine? Customer: 3528 Kodak ESP Office 2170 JA: What kind of computer are you printing f… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My printer - a Kodak ESP Office 2170 -has been working fine
My printer - a Kodak ESP Office 2170 -has been working fine for years. However, now it fails to print and the screen says to Load plain paper and press start to calibrate. When I do that it runs all n… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Kodak ESP Office 2170 Printer that is printing my
I have a Kodak ESP Office 2170 Printer that is printing my emails fine but it is printing my copies of original placed on the glass in all black. What can I do to fix this??… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I keeps going offline, and I have to unplug/plug almost
I keeps going offline, and I have to unplug/plug almost every time I try to print. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor's Degree
201 satisfied customers
My printer tells me my print head is missing. Ihad to replace
My printer tells me my print head is missing. Ihad to replace my color ink unit. it will not work after that.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
ESP 2150 Printhead loose or missing...Did procedures recomended
ESP 2150 Printhead loose or missing...Did procedures recomended 3 times and still does not clear...… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Hi My husband has just bought a Kodak ESP office 2170 all
Hi My husband has just bought a Kodak ESP office 2170 all in one printer. My computer is not wireless but I want to be able to print. My husband tried to help but he says because I have windows XP the… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
I have a Kodak ESP Office 2170 and have been having problems
I have a Kodak ESP Office 2170 and have been having problems with printing. I bought new print cartridges and even now the printer is only printing very vaguely and sometimes not at all. How can I fix… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Im having a problem printing from my computer onto a Kodak
Im having a problem printing from my computer onto a Kodak ESP Office 2170. I'm not set up with a router but I am connected to my operating system. Need assistance. Jim Fornia,[email protected]… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
i own a kodak esp 2170. i have only had the printer for 3
i own a kodak esp 2170. i have only had the printer for 3 months. a month ago, it seemed like the black ink was going out, so i bought a new one and replaced it. unfortunately, it still looked like th… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
Kodak ESP C310 AiO, Oct 25, 2011 faulty Print Head. Sr. No.
Kodak ESP C310 AiO, Oct 25, 2011 faulty Print Head. Sr. No. CN1K631172254B4FO863, Sr. No OOF5749. I completed a) calibration b) clean print head and received advisory "Error" unable to perform clean f… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Kodak ESP5250 Printer - error coming up as 3513 Have checked
Kodak ESP5250 Printer - error coming up as 3513 Have checked the cartridges, have checked the print head, all fitted correctly. Still cannot print and the above error coming up. Machine only 7 months … read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
Installed printer head and ink.Screen says push ok I do it
Installed printer head and ink.Screen says push ok I do it still says install printer head and ink.… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I presently have ESP 3250, what advantages could I expect by
I presently have ESP 3250, what advantages could I expect by moving up to a ESP 6150? One more queation: I have trouble keeping the black print head functioning. I tends to plug up quite often. I have… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x