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I have a HP Officejet pro 6968 printer. I installed a new…

Customer Question
I have a HP...

I have a HP Officejet pro 6968 printer. I installed a new set of cartdridges, the colored print, but black cartridge will not. What to do?

Technician's Assistant: Is this the first time you've had to change the ink for your OfficeJet?

I think so, not sure

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No and yes

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of.

Submitted: 7 months ago.Category: Printers
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Answered in 3 minutes by:
12/23/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 7 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,773
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Make sure that you are using exact model, and original cartridges. Then, try the following and let me know the response.

Remove all the ink cartridges from the machine.

Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.

Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.

If any of the cartridges are low, empty, leaking or bulging replace them.

Then turn off the machine and unplug it for 5 minutes.

Plug it back it and wait for the insert cartridges message.

Insert the cartridges and check to see if the problem is still there.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,773
6,773 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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