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I just received my new OfficeJet4650 and am stuck with

Customer Question
I just received my...

I just received my new OfficeJet4650 and am stuck with starting it. I have the printer working but can not getting it on line. I am usinf a Mac pro lap tomp

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Yess\

Technician's Assistant: When did you last update the printer driver software?

I do not know how to do this

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not untilI can connect to the internet

Submitted: 7 months ago.Category: Printers
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Answered in 4 minutes by:
12/23/2017
Technician: jeffreybongers, Engineer replied 7 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,020
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the OfficeJet 4650 printer?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 7 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Category: Printers
Satisfied Customers: 1,020
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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