Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I've just upgraded to Office 2016 and now my printer doesn't…

Customer Question
I've just upgraded to...

I've just upgraded to Office 2016 and now my printer doesn't connect. It's a CX3900. What do I need to do, please?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

No, that's all.

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
12/23/2017
Technician: Md. Sadique, Engineer replied 6 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

What is the operating system of your computer?

Windows/MAC

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

3,660 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Having a problem with Microsoft Publisher and printing a
Having a problem with Microsoft Publisher and printing a document using a mail merge. Approximately 20 of the 100 documents will print fine, then the printer starts spitting out blank sheets of paper.… read more
Harry
Harry
2,046 satisfied customers
Have the canon pixma pro 100 printing pictures or photos of
Have the canon pixma pro 100 printing pictures or photos of any size getting … read more
Harry
Harry
2,046 satisfied customers
I have a HP Officejet6600. It was working fine. I ran out of
Hi Pearl: I have a HP Officejet6600. It was working fine. I ran out of ink and replaced it with HP 933. The red came out a dull blue; the yellow came out a dull purple; black and blue were ok. I retur… read more
Harry
Harry
2,046 satisfied customers
My printer says the the cover lid is not closed and have to
Hi John, my printer says the the cover lid is not closed and have to manually hold it. but beyond that I need to do two side manual coping and I dont know how to get it set up for manual. … read more
Harry
Harry
2,046 satisfied customers
I am getting a printer error message on "print" attempts. I
I am getting a printer error message on "print" attempts. I have run scans, re-loaded the printer software (M382OND). At times, it will print from the error state … read more
Harry
Harry
2,046 satisfied customers
Purchased a hp 19-2412 all in one pc may of last year. Never
purchased a hp 19-2412 all in one pc may of last year. Never opened the box until today. The key board or mouse isn't working. Turned computer on and haven't moved from first page of Hi There where co… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a CanoScan Lide 25 would like to link with my Windows
Hi Pearl, I have a CanoScan Lide 25 would like to link with my Windows 7 laptop - Windows says there are issues that have to be resolved! Robin … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have updated my desktop with Windows 10 going from 32 bit
I have updated my desktop with Windows 10 going from 32 bit to 64 bit and also upgrading to Office 10. My Epson Workforce WF - 7620 needed to upgrade from 32 bit to 64 bit, a driver was installed. Als… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
HAVE JUST SET UP NEW PRINTER MG 5700 WORKS OK WITH EMAILS
HAVE JUST SET UP NEW PRINTER MG 5700 WORKS OK WITH EMAILS ECT, BUT OFFICE PAGE WILL NOT PRINT STATES OFF LINE FRANK … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a HP Photosmart D110 Series printer and it looks like
I have a HP Photosmart D110 Series printer and it looks like it was just updated as I'm having problems with printing anything from Open Office and Word. Both sites say this printer is connected to th… read more
Shefin
Shefin
Printer and Office Equip. Specialist
3,781 satisfied customers
I have an MX 922. For some reason when I try to print from
Hi, I have an MX 922. For some reason when I try to print from my Mac I get a response that "cannot find printer". Works ok when I wireless print from my iPad, … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
It won't scan into my computer, photosmart 5514 don't know
it may have started when I got this computer in Dec. 2016. Haven't had to scan since then … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
The printer will not come on, HP Office Jet 4650 - Purchased
the printer will not come on JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: HP Office Jet 4650 - Purchased February 8, 2016 JA: What kind of comp… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a WorkForce WF-3620. The printer is working fine
Hi Pearl, I have a WorkForce WF-3620. The printer is working fine standalone but when I try to connect it to my laptop, I cannot get the laptop to recognise the printer. … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
My computer has been away for repair and now does not have
my computer has been away for repair and now does not have the Epson printer CX3900 in its hardware. I have the disk but am not sure how to load it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I've a Canon MX850 printer/lots-more-device. I recently
I've a Canon MX850 printer/lots-more-device. I recently physically moved the printer from my office to my home and I can't get the printer to print. Initially the MX850 would not come 'online'. I went… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I just changed the black ink cartridge for the first time
I just changed the black ink cartridge for the first time and now the printer says "black ink cartridge not recognized. Replace black ink cartridge. Code 3604. I bought the exact model at office depot… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have an Epson CX3900 multifunction printer, and it has just
I have an Epson CX3900 multifunction printer, and it has just started to print colour pages in an orange/pink colour - no blues, greens, or blacks. Does this mean the printer is dead?… read more
birtz
birtz
Vocational, Technical or Trade Scho
380 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x