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We have a WF3640 printer. It prints OK in some areas but…

Customer Question
We have a WF3640...

We have a WF3640 printer. It prints OK in some areas but will be streaked in other areas. We have changed the print cartridges and that has not solved the issue.

Technician's Assistant: Is this the first time you've had to change the ink for your WF3640?

No, it is an older printer.

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error messages. I can lift the cover.

Submitted: 7 months ago.Category: Printers
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Answered in 3 minutes by:
12/23/2017
Technician: Md. Sadique, Engineer replied 7 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 7 months ago

Did you try cleaning the printhead?

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Technician: Md. Sadique, Engineer replied 7 months ago

A printhead is the part of the printer which puts ink on the paper.

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Customer reply replied 7 months ago
IT looks like we will be charged $23 per month if we click on the basic plan. Is there a phone number we can get to talk with a tech?]
Technician: Md. Sadique, Engineer replied 7 months ago

Please note, the SUBSCRIPTION PLAN IS NOT REQUIRED. It is OPTIONAL and you can ask a question or accept an answer without being enrolled or charged for a subscription.

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Technician: Md. Sadique, Engineer replied 7 months ago

You can go for one-time payment as well.

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Customer reply replied 7 months ago
unfortunately ? It is getting late so we will try Tomorrow. Please get out of our computer.Yes it
Technician: Md. Sadique, Engineer replied 7 months ago

No problem, just message me tomorrow when you're ready.

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Technician: Md. Sadique, Engineer replied 7 months ago

I am not on your computer right now.

Goodnight!

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