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When I try to print an aol message the column on the far…

Customer Question
When I try to...

When I try to print an aol message the column on the far left appears and the total message is not available. This is something new.

Technician's Assistant: What's the brand and model of your printer?

Hp photosmart 5520

Technician's Assistant: How long has this been going on with your HP printer?

Started yesterday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I do not believe I have ever updated operating system

Submitted: 6 months ago.Category: Printers
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Answered in 39 minutes by:
12/22/2017
Technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 6 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 6 months ago
ok
Technician: Cody, Senior Systems Administrator replied 6 months ago

looks like payment failed

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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