Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a brand new printer I haven't a clue how to set it up…

Customer Question
I have a brand...

I have a brand new printer I haven't a clue how to set it up i need a live person my phone is(###) ###-#### what is yours?

Technician's Assistant: What's the brand and model of your printer?

Just a minute just opened box

Technician's Assistant: How long has this been going on with your printer?

Brother HL-L2380Dw MFC L 2720DW MFC L2740Dw

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I just opened box I have no idea of how to update the printer

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have a mac computer 1013.2

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
12/22/2017
Technician: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Where can I get a replacement drum for my Brother Laser
Where can I get a replacement drum for my Brother Laser printer (HL-L2380DW). The message coming up on my computer is "Optical photoconductor will need to be replaced"? … read more
Kennen McCarthy
Kennen McCarthy
President
CET Electronic Technician
52 satisfied customers
My brother printer will not print from my i-phone..i have 5g
my brother printer will not print from my i-phone..i have 5g from cox s .do i need to upgrade myprinert? … read more
Harry
Harry
2,217 satisfied customers
My Printer (MFC-L2740DW) says I need to change the drum. I
My Printer (MFC-L2740DW) says I need to change the drum. I have done that and it still says that? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I wish to downloadthe drive of MFC-L2740DW, Brother
I found it when a moved into this office. It is in a very good condition and I think it was purchased 3 or 4 years ago … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
Replace the Drum Sign is ON, after the replacement of drum.
Replace the Drum Sign is ON, after the replacement of drum … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
62 satisfied customers
I currently have a MFC-7360N. I bought replacement supplies
I currently have a MFC-7360N. I bought replacement supplies - TN450, Toner and DR420, Drum as supplies were getting low. Main question is I need to buy a new wireless printer, but was wondering if the… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
WON'T PRINT. SCANNED APPLE THEY SAID NEEDED TO DOWNLOAD HL L
WON'T PRINT. SCANNED APPLE THEY SAID NEEDED TO DOWNLOAD HL L 23600 (-9945) HOW DO I DO THAT? … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
Just bought MCF-L2740DW. It will not print documents from a
Just bought MCF-L2740DW. It will not print documents from a remote server. They just hang in queue. … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I get "connection error 02" on my model HL-L2380DW. I get it
I get "connection error 02" on my model HL-L2380DW … read more
Harry
Harry
2,217 satisfied customers
I am not able to print. I have a new MacBook Air which I
I am not able to print. I have a new MacBook Air which I purchased in Canada. In Canada I have a brother printer and had no problem using that printer with the new Mac. The model I have here in the US… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I cannot get the print option to display on my HL-L2380DW
I cannot get the print option to display on my HL-L2380DW printer. I see web, copy, and scan but no print. The error message on my mobile says spool error … read more
Moses C
Moses C
Bsc
884 satisfied customers
Can a Brotheer HL-L2380DW laser printer be set up using a
Can a Brotheer HL-L2380DW laser printer be set up using a cable instead of wi fi? … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I am tryng to set my brother MFC -L2740DW to my laptop so
I am tryng to set my brother MFC -L2740DW to my laptop so that I can tell it to print. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I'm trying to print from my iPad Pro, with my Brother
i'm trying to print from my iPad Pro, with my Brother MFC=L2740DW printer. So far not working (it asks me for a password?????) … read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
I have a brother MFC-L2740DW printer and am using Windows
I have a brother MFC-L2740DW printer and am using Windows Live email. When I print an email with apostrophes, the apostrophes are printed as three "question marks inside black diamonds". How do I get … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I have a WOW Computer. I am trying to set up so I can print
I have a WOW Computer. I am trying to set up so I can print on my new Brothers printer HL-L2380DW.. What do I need to do?? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I just plugged in a new brother printer and I have no idea
I just plugged in a new brother printer and I have no idea how to get it to work with my computer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I the printer mentioned, I have it wirelessly connected in
i the printer mentioned, I have it wirelessly connected in my home, I have many devices including windows pc, mac desktop and wireless printing to my phone it always shows as it cannot connect wven th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x