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Baton Rouge, LA, [email protected], 225.572.0352. My…

Customer Question
My name is***** Rouge...

My name is***** Rouge, LA,***@******.***,(###) ###-#### My Brothers Laser HL-3170c

Technician's Assistant: What Brother model do you have?

CDW Printer stop working wireless and with USB...In addition it started printing documents with b

Technician's Assistant: How long has this been going on with your Brother printer?

Black streaks on the paper edges. It was purchased May 2017 from Office Depot. I went to them a few weeks back, they stated they do not have anything to do with the printer. Directed me to look your company up on line. I asked for a direct number, response from store clerk, ""we do not have a contact number for Bri others"! It has beed been frustrating.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I tried with out success a week ago still no printing Currently writing IEP's urgently b need printer to work or replaced. Non operational...

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Do not know why new printer would be making black trails on print sheet copies wg hen it was working....$326.99... Disappointed that Office Depot was so cold when seeking help... I have a Brothers fax an it has run without any problems five years . Disappointed with Laser Printer

Submitted: 7 months ago.Category: Printers
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Answered in 12 minutes by:
12/22/2017
Technician: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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