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I just installed new ink and it's only printing in black.

Customer Question
I just installed new...

I just installed new ink and it's only printing in black.

Technician's Assistant: What's the model of your printer?

Epson xp-810

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No messages and yes I uncovered all the cartridges. I've installed before and not had any issues

Submitted: 3 months ago.Category: Printers
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Answered in 3 minutes by:
12/22/2017
Technician: Nathan, Engineer replied 3 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,963
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Are you saying that no color prints at all, meaning that if you print a color document or photo, the black parts show but where there should be color it is just white/blank?
Or does the entire page come out but all in black and white?

If you put a color document face down on the glass and make a photocopy, in color mode, how does that come out?

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Customer reply replied 3 months ago
Well, it is printing color but very pale. I ran a color test on the printer and it's only in black and white
Customer reply replied 3 months ago
no...never mind.
Technician: Nathan, Engineer replied 3 months ago

Okay thanks for checking, that is the next thing I was going to ask you to check.

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.
Please give me a few moments to send a detailed response.

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Technician: Nathan, Engineer replied 3 months ago

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2013 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

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Technician: Nathan, Engineer replied 3 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,963
28,963 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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