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I'm getting the "communication error has occurred" message…

Customer Question
I'm getting the "communication...

I'm getting the "communication error has occurred" message between my macbook air and canon mg5320 printer. This only started yesterday after working just fine for years

Technician's Assistant: How long has this been going on with your MG5320?

Since I tried to print yesterday

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I've restarted printer, mac, and wireless POC multiple times

Submitted: 6 months ago.Category: Printers
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Answered in 11 minutes by:
12/22/2017
Technician: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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