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MY PHONE AND LAPTOP WILL NOT PRINT ALL OF A SUDDEN. THE PC…

Customer Question
HI MY PHONE AND...

HI MY PHONE AND LAPTOP WILL NOT PRINT ALL OF A SUDDEN. THE PC SAYS THE PRINTER IS NOT TURNED ON BUT IT IS. I GO TO THE PRINTER AND TRY TO REENTER WIFI INFO BUT CANT GET THE PRINTER ONLINW WIERLESS.

Technician's Assistant: When did you last charge your phone?

THIS PROBLEM STARTED LAST FEW DAYS - PHONE IS A YEAR OLD

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

NOT IN THAT WAY - I DISCONNTED POWER BUT I WILL DO WHAT YOU STATED NOW

Technician's Assistant: After your first paid question, we offer a week's free trial membership when you can ask as many questions as you like.

I THOUGH THIS WAS FREE. WHAT DO I OWE?

Submitted: 6 months ago.Category: Printers
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Answered in 6 minutes by:
12/22/2017
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please let me know the model number of your router and your printer.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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