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My computer runs the printer (HP ENVY 7155) but it just puts…

Customer Question
My computer runs the...

My computer runs the printer (HP ENVY 7155) but it just puts out garbage, it will not run the item I am printing. When I use my smart phone the printer works fine, what am I not doing, I just purchased the printer today???

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

??? probably many months ago, I was using a HP4580

Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 13 hours by:
12/22/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
if you can help me at this time fine if not i am not availasble
Customer reply replied 7 months ago
after the long delay last night I cancelled my request for service. Please cancel the charge
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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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