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Our Epson 3540 printer will print and copy but won't scan. I…

Customer Question
Our Epson 3540 printer...

Our Epson 3540 printer will print and copy but won't scan. I am wondering if we need to update the driver but don't know how to access that. Can you help?

Technician's Assistant: Is there an error code on your 3540 when you try to scan?

I'll have to look. I was using my computer and just got an error message that the scanner is not working.

Technician's Assistant: When did you last update the printer driver software?

No code. I haven't updated it.

Submitted: 4 months ago.Category: Printers
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Customer reply replied 4 months ago
Cancel my request. I just saw the email that said it would cost $33! It originally said a $5 deposit. I'll find someone else to help me.
Answered in 33 minutes by:
12/22/2017
Technician: Specialist Sean S., Computer Support Specialist replied 4 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you. What would you like resolved today? Please be as detailed as possible so I can help you the best way. Thanks!

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John
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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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