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Iwhen i feed a document either to copy or to scan, i get a…

Customer Question
Iwhen i feed a...

Iwhen i feed a document either to copy or to scan, i get a solid dark line and lighter lines on the right side of the copy and the same on the scanned document.

Technician's Assistant: What's the brand and model of your printer?

Epson WF-3640

Technician's Assistant: How long has this been going on with your WF-3640?

Only a day

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Probably 5 months ago. But what does that have to do with the lines on the paper.

Submitted: 7 months ago.Category: Printers
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Answered in 23 minutes by:
12/22/2017
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you.

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Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Is this only with copies and scans?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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