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I have a problem but first I need to know if using your Chat for advice/answers costs anything?

Technician's Assistant: What's the brand and model of your printer?

Epson Workforce 645 but first please answer my question about cost

Technician's Assistant: How long has this been going on with your WorkForce?

Please answer my question first

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Are you a real human being? please tell me if this is going to cost me anything?

Technician's Assistant: Yes, I'm a bot. I make the process of talking to the Printer Expert more efficient and affordable by asking basic questions. Anything else you want the Printer Expert to know before I connect you?

Yes I need to know if there is a fee charged for this help

Submitted: 9 months ago.Category: Printers
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Answered in 1 hour by:
12/22/2017
Technician: Harry, Engineer replied 9 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,908
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 9 months ago
I still need help -- did you see my detailed question after my exchange with the Bot above? Or do I need to re-explain?
Customer reply replied 9 months ago
I sent my second longer question (with all details) about a half-hour after the bot exchange...)
Technician: Harry, Engineer replied 9 months ago

Yes, I can see it.

Yes, this is a paid service. You will need to call customer service to discuss pricing at 1-***-***-****

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Customer reply replied 9 months ago
I quit; please refund the $5 already paid
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

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11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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