Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a new wireless router and I can not get it to see my…

Customer Question
I have a new...

I have a new wireless router and I can not get it to see my Bluetooth Cannon printer.

Technician's Assistant: How are you connecting to your Canon printer: wirelessly or by USB?

The printer is connected to the router by an Ethernet cable

Technician's Assistant: When did you last update the printer driver software?

Not recently

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
12/21/2017
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Need help configuring my Canon wireless printer LBP 6780 dn.
Need help configuring my Canon wireless printer LBP 6780 dn … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Canon Pro-100 is idle and will not connect to my Mac. not
Canon Pro-100 is idle and will not connect to my Mac. not using bluetooth, cable connected! … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Hanna was helping me with my Canon Pixima Pro-10 and we
na was helping me with my Canon Pixima Pro-10 and we thought we had it fixed. But, not. Help!… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My brothers MFC-490CW is offline and I can't get it back
My brothers MFC-490CW is offline and I can't get it back online to print anything. … read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
I recently purchased a new Wireless Router for my new
Hi John. I recently purchased a new Wireless Router for my new computer. And an new HP Envy Printer. I hooked up my new Router, but my computer said I had a defective Ethernet cable or it was not conn… read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor\u0027s Degree
103 satisfied customers
I need help getting my new cannon maxify mb2720 to stay
I need help getting my new cannon maxify mb2720 to stay connected to the wireless network. Everytime I try to print from my computer I get the message that the printer is off line. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I cannot connect my printer to my Apple Mac laptop. The
I cannot connect my printer to my Apple Mac laptop. The printer responds to my I pad and I phone but constantly says no devices found when I try to connect the lap top. It is not a new printer or lap … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
What do I need to make my Canon Pixma MX330 wireless,
What do I need to make my Canon Pixma MX330 wireless, instead of hooking it up by a cable to my MAC? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My printer was hooked up wireless and i cant get a test page
my printer was hooked up wireless and i cant get a test page to print. I now have an ethernet cable connection but I dont't think by lap top knows its there. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
PIXMA MX870--USING AS WIRELESS--SHOWS IT IS CONNECTED TO
PIXMA MX870--USING AS WIRELESS--SHOWS IT IS CONNECTED TO ACCESS POINT--WILL NOT PRINT (PRINTER NOT RESPONDING). WIRELESS ROUTER IS WORKING (I CAN USE OTHER DEVICES ON WIFI). PRINTER WILL WORK USB. I H… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have a Cannon MX470 Somehow, I reset my Bluetooth connection
I have a Cannon MX470 Somehow, I reset my Bluetooth connection and cannot seem to relink. I can use a cable to print, but also need to scan and it doesn't seem to want to scan to my computer with a ca… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
We just installed a new router, now the Brother MFC250C printer
We just installed a new router, now the Brother MFC250C printer wont print from computer. Says--printer offline. Could you pls tell me what needs to be done to correct this? Thank you!!… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
my mx850 was shared by two desktop computers using windows
my mx850 was shared by two desktop computers using windows xp 32bit. i just paired my dell laptop windows 7 using bu-30 bluetooth adapter to the mx850 and i can print from my laptop but now i cannot p… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have a lexmark x9575 4 in 1 wi fi - I have been provided
I have a lexmark x9575 4 in 1 wi fi - I have been provided by SKY with a new router. Prior to this being changed my Toshiba Laptop works fine but the 4 in 1 will not now function. I have tried various… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a new H-P Laser Jet Professional P1606dn LaserJet printer
I have a new H-P Laser Jet Professional P1606dn LaserJet printer which I understand is "Air Print enabled" (and is why I bought it...) The printer works fine connected to my computer by a USB cable. H… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
MG5220 TRYING TO ESTABLISH A WIRELESS CONNECTION BETWEEN MY
MG5220 TRYING TO ESTABLISH A WIRELESS CONNECTION BETWEEN MY PRINTER AND MY HOME NETWORK AND EVERYTHING SAYS IT WAS COMPLETED BUT WHEN I TRY TO PRINT IT TELLS ME THE THE PRINTER IS OFFLINE… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
I cannot get HP Photosmart C5180 driver to install properly.
I cannot get HP Photosmart C5180 driver to install properly. It downloads OK and it appears to extract OK. But it does not show itself in my Printers list. Therefore, I cannot print. Please help. Than… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
I recently purchased a new router - netgear. I have 2 laptops
I recently purchased a new router - netgear. I have 2 laptops connected. How do I connect my printer? It is an Epson Workforce 600 Series.… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x