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I have a Canon MX850 printer that has stopped printing. I…

Customer Question
I have a Canon...

I have a Canon MX850 printer that has stopped printing. I can't find a Canon app for the printer in my Apple MacBook Pro list of apps, so that app must somehow have been lost or deleted. Correct? If so, how do I retrieve it and get my printer working?

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

OSX Version 10.9.5

Technician's Assistant: What have you tried so far to uninstall your Canon software?

The only Canon software I can find are Utilities for an EOS camera. The printer did stop a month or so ago. I had a message to unplug it, so I did and it then would scan OK but not print from the computer.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't think so

Submitted: 7 months ago.Category: Printers
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Answered in 4 hours by:
12/22/2017
Technician: Harry, Engineer replied 7 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,625
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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