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I need to know how to pay what I owe you. Need HELP. Thank…

Customer Question
I need to know...

I need to know how to pay what I owe you. Need HELP. Thank You.

Technician's Assistant: What's the brand and model of your printer?

Hold on, I'll get it.`

Technician's Assistant: How long has this been going on with your printer?

HP ENVOY

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I DON'T KNOW.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just to get it running is all. Thanks.

Submitted: 5 months ago.Category: Printers
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Answered in 5 minutes by:
12/21/2017
Technician: Suhasini Velu,
 replied 5 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 579
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please let me know what is the exact issue with your printer.

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Customer reply replied 5 months ago
All I have is $30.00.
Customer reply replied 5 months ago
I said I only have $30.00 on my card
Customer reply replied 5 months ago
Are you there? I need help. I told them I only have $30.00 on my card, OK>
Technician: Suhasini Velu,
 replied 5 months ago

You don't have to pay for the remote support.

We can troubleshoot through manual support.

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Technician: Suhasini Velu,
 replied 5 months ago

What is the model number of your printer?

And what is the issue with your printer?

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Customer reply replied 5 months ago
HP ENVU 4510/4520 All-in-One series
Customer reply replied 5 months ago
HP ENVY
Technician: Suhasini Velu,
 replied 5 months ago

What is the issue?

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Customer reply replied 5 months ago
It won't print.
Customer reply replied 5 months ago
It tells me I am offline.
Customer reply replied 5 months ago
They told me yesterday I could pay $5 something. What's up with that?
Technician: Suhasini Velu,
 replied 5 months ago

Okay, how is the printer connected to the computer?

Is that through WiFi or USB?

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Customer reply replied 5 months ago
WiFi
Technician: Suhasini Velu,
 replied 5 months ago

Great, and what is the operating system on your computer, is that Windows?

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Technician: Suhasini Velu,
 replied 5 months ago

Alright, let me check and will let you know.

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Technician: Suhasini Velu,
 replied 5 months ago

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 5 months ago
OK
Customer reply replied 5 months ago
It's plugged in.
Technician: Suhasini Velu,
 replied 5 months ago

What is the wireless light on the printer?

• Solid blue light

• Slow blinking

• Fast blinking

If wireless is turned off, the wireless light is off and the display screen shows Wireless Off.

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Customer reply replied 5 months ago
Solid blue
Technician: Suhasini Velu,
 replied 5 months ago

When you print, do you get any error messages on your printer?

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Customer reply replied 5 months ago
It says to connect you.
Customer reply replied 5 months ago
Contact, sorry.
Technician: Suhasini Velu,
 replied 5 months ago

Can you connect a USB cable from the computer to the printer.

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Customer reply replied 5 months ago
Let me try, OK?
Technician: Suhasini Velu,
 replied 5 months ago

Sure.

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Customer reply replied 5 months ago
It only has a square hole for something I don't have.
Technician: Suhasini Velu,
 replied 5 months ago

Okay, let me see what can be done.

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Customer reply replied 5 months ago
Can't they take the $30 I have and turn it on? I just don't have $39 right now. I'm on S.S.
Technician: Suhasini Velu,
 replied 5 months ago

lease ignore any remote assistance offer shown on this page; it's sent by our site and not by me.

Ask Your Own Printers Question
Customer reply replied 5 months ago
PK, sorry about that.
Technician: Suhasini Velu,
 replied 5 months ago

Please ignore any remote assistance offer shown on this page; it's sent by our site and not by me.

Ask Your Own Printers Question
Customer reply replied 5 months ago
OK.
Technician: Suhasini Velu,
 replied 5 months ago

https://support.hp.com/in-en/drivers/selfservice/hp-envy-4510-all-in-one-printer-series/7588794

Go to the above link and download the HP ENVY 4510 All-in-One Printer series Full Feature Software and Drivers

And let me know.

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Customer reply replied 5 months ago
I don't think I did anything right. I didn't see a change.
Technician: Suhasini Velu,
 replied 5 months ago

Did you download the file?

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Customer reply replied 5 months ago
I'm not sure, I think I did.
Technician: Suhasini Velu,
 replied 5 months ago

Check your downloads folder then.

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Customer reply replied 5 months ago
I don't know how
Technician: Suhasini Velu,
 replied 5 months ago

What is the browser you use is that google chrome.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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