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MFC-9340 problem communicating with scanner -9923. From Mac.

Customer Question
MFC-9340 problem communicating with...

MFC-9340 problem communicating with scanner -9923

Technician's Assistant: Is there an error code on your printer when you try to scan?

From Mac

Technician's Assistant: When did you last update the printer driver software?

15 minutes ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Firmware also updated along with print drivers

Submitted: 7 months ago.Category: Printers
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Answered in 7 hours by:
12/21/2017
Technician: Suhasini Velu,
 replied 7 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Before we proceed with any troubleshooting,please once unplug your device from the wall outlet wait for 2 minutes and plug it back in.
Let me know when this is done.

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Customer reply replied 7 months ago
Already had tried that. Already confirmed on the network. I isolated it to a problem on my Mac. I think I have it figured out.
Technician: Suhasini Velu,
 replied 7 months ago

http://support.brother.com/g/b/downloadtop.aspx?c=us&lang=en&prod=mfc9340cdw_all

Go to the above link and download the full driver package and install it on your computer and let me know.

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Customer reply replied 7 months ago
I had done that already. It disn’t fix it at the time that I did it
Technician: Suhasini Velu,
 replied 7 months ago

Do you still have the error code of 9923?

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