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IT DOES NOT PRINT. IT SOUNDS LIKE IT IS PRINTING BUT THE…

Customer Question
IT DOES NOT PRINT...

IT DOES NOT PRINT. IT SOUNDS LIKE IT IS PRINTING BUT THE PAPER COMES OUT BLANK.. ALSO WHEN IT COMLETELY DARK I HAVE TO UN PLUG IT AND PLUG IT AGAIN HP3830

Technician's Assistant: What's the brand and model of your printer?

HP3830

Technician's Assistant: How long has this been going on with your printer?

THE PRINTING 4 DAYS THE OTHER 4 WEEKS

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I DON'T KNOW

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
12/21/2017
Technician: Richard, Technician replied 8 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 8 months ago
hp 3830
Technician: Richard, Technician replied 8 months ago

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 8 months ago
no
Technician: Richard, Technician replied 8 months ago

You wont do the instructions I have repeated twice to you now?

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Customer reply replied 8 months ago
I can't do test send email
Technician: Richard, Technician replied 8 months ago

I do not understand your response sorry.

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Customer reply replied 8 months ago
cancel this service
Technician: Richard, Technician replied 8 months ago

sure

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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