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I can't get black to print clearly, new cartridge installed.

Customer Question
I can't get black...

I can't get black to print clearly, new cartridge installed. have an HP office jet6000

Technician's Assistant: What's the model of your printer?

HP officejet 6000

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error message, I can open the lid

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
12/21/2017
Technician: Richard, Technician replied 6 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,179
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Experience: Working as tech support specialist with a worldwide computer manufacturer.

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