Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

5B02 Printer error has occurred. Contact the service center.

Customer Question
5B02 Printer error has...

5B02 Printer error has occurred. Contact the service center.

Technician's Assistant: What kind of computer or device are you printing from?

Canon MG2100 printer; Mac OS X ver. 10.7.5

Technician's Assistant: How long has this been going on with your 5B02?

About a week;

Technician's Assistant: When did you last update the Operating System (OS) on your model

???

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No....just need to have some documents printed

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 9 minutes by:
12/21/2017
Technician: Nathan, Engineer replied 9 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,171
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 9 months ago

Unfortunately, there is no quick or easy fix here. This message indicates a hardware problem, specifically that that the internal "ink absorber system" is full. The ink absorber is a series of pads/tanks, which catch drips from the printhead when parked, and is also used for maintenance tasks like cleaning and purging.

Eventually this absorber fills up, and the printer shuts down operations, as continuing to operate it can result in ink overflowing the system, damaging your desk, flooring, etc

While it is sometimes possible to temporarily reset the counter, this is dangerous as the system will likely overflow. Cleaning/emptying/replacing the system is a difficult and messy process as well, best left to a qualified service technician. This service is generally not practical though - it's going to run you $150-250 for repairs, which just isn't worth it for an older printer. This is a 6 year old model, that was built for a service life of no more than 3 years. If you have reached the point that the absorber has filled, then other wear items like the printhead, feed rollers, etc are also going to be at the end of their lives and need service/replacement soon.

Given the costs and complexity of fixing this issue, you'd be better off replacing the printer. You can get a brand new and better machine, with current technology and a fresh warranty, for about $80, which makes more sense than investing in the older machine.

I can recommend replacement options for you if you'd like, or if you'd prefer to try having it serviced or working on it yourself, I can advise further on those options. Replacement would be your best bet though, economically speaking.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,171
32,171 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
INK ABSORBER IS ALMOST FULL/CONTACT SERVICE CENTER-IT IS A
INK ABSORBER IS ALMOST FULL/CONTACT SERVICE CENTER-IT IS A CANON MG2100 SERIES PRINTER-COPY 1 USB001 CANON PIXMA. I NEED HELP ON THIS SITUATION. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
My canon mg2100 series black ink has print distortions on
Hi my canon mg2100 series black ink has print distortions on some lines of print and not others. Please help … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an error message of 5B02. It says error in printing
I have an error message of 5B02. It says error in printing and when I open the door, the ink cartridge will not center in order for me to change the cartridge. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
628 satisfied customers
My Canon MC5220 gives me this message: B200- Printer error
My Canon MC5220 gives me this message: B200- Printer error has occurred. Unplug the power cord and contact the service center. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Error code B203 for a Canon Pixma MG6620. Has not done it
Has not done it before. We bought it 2-3 years ago … read more
Ricky Expert
Ricky Expert
Bachelor's Degree
1,398 satisfied customers
My CannonMG4160 is Saying Printer error has occured Contact
My CannonMG4160 is Saying Printer error has occured Contact the service centre. Error code at the top is 5B02 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I have a Canon Pixma MX 922 and it will not print, says it
Hi, I have a Canon Pixma MX 922 and it will not print, says it is offline, not connected. I have unplugged, replugged, turned it off, and nothing has worked so far. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
Have Canon PIXMA MG8120 printer which I really like. For
Have Canon PIXMA MG8120 printer which I really like. For several weeks had message "Ink absorber is almost full. Press OK to continue printing. Contact the Service Center." Apparently ink absorber is … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a Canon MG 2100 Series Printer. Yesterday an error
I have a Canon MG 2100 Series Printer. Yesterday an error was received: Error No. 5B02. Printer error has occurred. Contact Service Center. It also showed a cylinder with splashes of color on it. I as… read more
Nathan
Nathan
Engineer
Bachelors of Science
32,171 satisfied customers
I have a Macbook 5.2, Mac OS X, Version 10.5.8. It is connected
I have a Macbook 5.2, Mac OS X, Version 10.5.8. It is connected to a Canon Pixma MP480 series printer via Airport Express. The printer is not printing documents sent from the Mac but it does print doc… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
My MP830 wont print, even though the LCD screen says Printing
My MP830 wont print, even though the LCD screen says "Printing from PC" - it's been stuck on that for more than 24 h - even when I stop/turn off printer, and try again with a different file etc. Meanw… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
we have a canon mp480 that is connected to our Mac computer.
we have a canon mp480 that is connected to our Mac computer. We have been using these together for years. All of a sudden when we try to print we get an error message saying the printer is off-line. I… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Good morning I have a Canon PIXMA MP220 Printer which is
Good morning I have a Canon PIXMA MP220 Printer which is wireless. I can use it successfully on my IMac, but for some reason it no longer shows on my wifes MacBook. This has only been the case since I… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Hi, I just purchased a macbook pro. This is my first Apple
Hi, I just purchased a macbook pro. This is my first Apple and I a not very familiar with them. I tried to install my Canon MX340, but am having problems getting the printer to operate wirelessly. The… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Hello, I have a canon pixma mx860, which I purchased/installed
Hello, I have a canon pixma mx860, which I purchased/installed last Sept. 2009. It is configured to print wirelessly from my Mac Book Pro with Mac OS 10.5.8. Since last week I'm getting an error when … read more
Kalyan Kovi
Kalyan Kovi
Master's Degree
2 satisfied customers
I have a Canon mp830 printer connected directly to an iMac.
I have a Canon mp830 printer connected directly to an iMac. The printer was working this morning...but then it started making a clicking sound...and the following error message appeared: Error Number … read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Hi, Printer is continually showing error number 1250 paper
Hi, Printer is continually showing error number 1250 paper output drawer is closed -when it clearly is not-can you help?(model iP4300)… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
i have a wireless canon MP620 printer and things wont print.
i have a wireless canon MP620 printer and things wont print. it keeps saying printer offline and i have no idea what to do. how do i get my printer to actually print… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x