Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

CANON MX 492 PIXMA CHANGED CARTRIDGES NOW GIVING ME ERROR…

Customer Question
CANON MX 492 PIXMA...

CANON MX 492 PIXMA CHANGED CARTRIDGES NOW GIVING ME ERROR CODE5BO4 IVE UNPLUGGED WAITED 15 MIN AND SAME

Technician's Assistant: Is your Pixma displaying the error on all print jobs, even after you restart it?

YES

Technician's Assistant: When did you last update the printer driver software?

WORK PRINTER DONT KNOW

Submitted: 2 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 hour by:
12/21/2017
Technician: Nathan, Engineer replied 2 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,067
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 2 months ago

Unfortunately, there is no quick or easy fix here. This message indicates a hardware problem, specifically that that the internal "ink absorber system" has failed. The ink absorber is a series of pads/tanks, which catch drips from the printhead when parked, and is also used for maintenance tasks like cleaning and purging.

Eventually this absorber fills up, and the printer shuts down operations, as continuing to operate it can result in ink overflowing the system, damaging your desk, flooring, etc

While it is sometimes possible to temporarily reset the counter, this is dangerous as the system will likely overflow. Cleaning/emptying/replacing the system is a difficult and messy process as well, best left to a qualified service technician. This service is generally not practical though - it's going to run you $150-250 for repairs, which just isn't worth it for an older printer. This is a 6 year old model, that was built for a service life of no more than 3 years. If you have reached the point that the absorber has filled, then other wear items like the printhead, feed rollers, etc are also going to be at the end of their lives and need service/replacement soon.

Given the costs and complexity of fixing this issue, you'd be better off replacing the printer. You can get a brand new and better machine, with current technology and a fresh warranty, for about $80, which makes more sense than investing in the older machine.

I can recommend replacement options for you if you'd like, or if you'd prefer to try having it serviced or working on it yourself, I can advise further on those options. Replacement would be your best bet though, economically speaking.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 2 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,067
28,067 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I was updating my HP Office Jet 3830 printer when I lost
I was updating my HP Office Jet 3830 printer when I lost wireless connection. Now my printer won't turn on. I get ERROR CODE … read more
Harry
Harry
894 satisfied customers
I get a message that the filter failed. I have a new
I get a message that the filter failed. I have a new computer--replaced my old Imac, and thought I reinstalled the printer driver stuff, but haven't been able to print yet … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,014 satisfied customers
Its my printer It told me I needed to change THE CARTRIDGE
Its my printer It told me I needed to change THE CARTRIDGE of which I did but still have an error on the printer … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,014 satisfied customers
I have a Epson WF 2540, has been working fine. it told me to
I have a Epson WF 2540, has been working fine. it told me to change the ink, so i did. Now it won't print anything. Please help … read more
Nathan
Nathan
Engineer
28,067 satisfied customers
I'm not able to scan PDF files (Epson Model WF -3620) No,
I'm not able to scan PDF files (Epson Model WF -3620) … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
Product is a HP Designjet 510 24in Printer HPGL2. I am
I am receiving 11.11 code after supposedly the paper jammed. I am using a Windows 7 AutoCAD 16 LT … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
720 satisfied customers
How do I connect hp3512 to wifi so I can connect.
probably been couple years just moved and have different internet router address … read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
IAM TRYING TO PRINT TO MY CD USING CANON IP7260 PRINTER.
HI IAM TRYING TO PRINT TO MY CD USING CANON IP7260 PRINTER … read more
Joshua Gransbury
Joshua Gransbury
A.A.S
3 satisfied customers
I need to connect my printer to Mac Pro - need the driver
I need to connect my printer to Mac Pro - need the driver information since apple doesn't support it (?) … read more
Harry
Harry
894 satisfied customers
My computer has always worked with my Epson xp410. now it
my computer has always worked with my Epson xp410. now it does not seem to recognize the printer … read more
Donna French
Donna French
Bachelor of Science
46 satisfied customers
I put ink cartriges in printer and all it says is use set up
I put ink cartriges in printer and all it says is use set up cartriges lights 2345 did not come on … read more
Nathan
Nathan
Engineer
28,067 satisfied customers
My Huawei e5377 cannot find my AirPrint printer, ho, ave I
My Huawei e5377 cannot find my AirPrint printer, ho … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a HP Office Jet Pro 8610. I cannot get the wireless
I have a HP Office Jet Pro 8610. I cannot get the wireless connection to work. I was trying to scan to my Dell computer and could not do it. I deleted it from my system and now cannot reinstall it. I … read more
Moses C
Moses C
Bsc
417 satisfied customers
My cyan cartridge was running out. I bought a new Epson
My cyan cartridge was running out. I bought a new Epson refill and filled the cyan ink holder. Then I tried printing again and there was no blue color at all. … read more
Nathan
Nathan
Engineer
28,067 satisfied customers
Our HP OFFICEJET 7610 is not printing. We keep getting the
Hi our HP OFFICEJET 7610 is not printing. We keep getting the message Ox61011bed as a reference - we have turned the printer on and off several times. Pulled the plug from the wall, ensured all the in… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
Im trying to connect it to my chromebook and print from the
Im trying to connect it to my chromebook and print from the cloud … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I had a choice between an Epson XP 860 and the Epson Artisan
Hi my name is***** had a choice between an Epson XP 860 and the Epson Artisan 837 to print out a short document. I clicked on the Artisan printer but didn't realize that even this printer gave me two … read more
Eldon
Eldon
BS
8 satisfied customers
I just changed the ink cartiridges and now it's not
I just changed the ink cartiridges and now it's not printing … read more
Neil
Neil
Associate Degree
2,630 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x