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HP Photosmart 7520 call in one printer is reading" the

Customer Question
HP Photosmart 7520 call...

HP Photosmart 7520 call in one printer is reading " the printhead appearts to be missing, not detected, oi incorrectly installed." I have changed the low ink cartridged and taken out the rinthead and cleaned it. nothing seems to work

Technician's Assistant: What's the model of your printer?

Just a minute. need to find it

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

At first the lid opened with much difficulty , which was unususal and the cartridges did not move to center. I did use aHP printer diagnostic on my computer and that cleared that up

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think model is 9A404

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
12/21/2017
Technician: Josh, Technician replied 9 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,668
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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