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I just loaded both cartridges in it, 245 and 246 xl for the…

Customer Question
I just loaded both...

I just loaded both cartridges in it, 245 and 246 xl for the canon Pixma, MG

Technician's Assistant: What kind of computer or device are you printing from?

Toshiba, desk top with windows 7 operating

Technician's Assistant: How long has this been going on with your Pixma?

Just started using it today, new printer.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Checkedthat and it told me it is updated.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

When I tried to print, the message I received was, printer que, something like that. and that the printer is not printing, i have 3 print jobs waiting

Submitted: 7 months ago.Category: Printers
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Answered in 6 minutes by:
12/21/2017
Technician: Md. Sadique, Engineer replied 7 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 7 months ago

How is the printer connected to your computer?

via USB or wirelessly

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Customer reply replied 7 months ago
wireless
Technician: Md. Sadique, Engineer replied 7 months ago

Go to control panel > Hardware and sound > printers and devices > do you see your printer on that list?

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Shefin
Shefin, Printer and Office Equip. Specialist
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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