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My Envy 5540 All-in-one Printer Series won't copy. You put…

Customer Question
My Envy 5540 All-in-one...

My Envy 5540 All-in-one Printer Series won't copy. You put the document on the screen and push copy. In the screen display says copying but it will just sit there and spin. Then it will say cancel. I tried to copy a document yesterday morning about 9:30 am and when I got home last night at 10 pm it was still trying to cancel the print job. Any ideas?

Technician's Assistant: What's the brand and model of your printer?

HP ENVY 5540

Technician's Assistant: How long has this been going on with your printer?

Model Number Regulatory Model SDGOB-1511

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

NEVER

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of

Submitted: 8 months ago.Category: Printers
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Answered in 1 hour by:
12/21/2017
Technician: Harry, Engineer replied 8 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,838
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
Months
Technician: Harry, Engineer replied 7 months ago

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 7 months ago
No I don’t need anY more help from you or your business.
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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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