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I have an Epson XP-310. Printed 2 pictures earlier with no…

Customer Question
I have an Epson...

I have an Epson XP-310. Printed 2 pictures earlier with no problem. When I went to print another a screen came up that says, "Ink cartridge not recognized". Doesn't say cartridge low or expended. What do you advise

Technician's Assistant: How are you connecting to your XP-310: wirelessly or by USB?

USB cable

Technician's Assistant: When did you last update the printer driver software?

About a year ago I had a local tech do so.

Submitted: 8 months ago.Category: Printers
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Answered in 49 minutes by:
12/20/2017
Technician: Harry, Engineer replied 8 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,832
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 8 months ago
Have not figured it out. Not sure why I should be paying for this though.
Customer reply replied 8 months ago
No by doing so I can almost buy a new printer. I have had this one for several years. If I am up to over 60 $'s I can buy a printer for one more month payment, and I have NRVER had to have any question on this machine.
Customer reply replied 8 months ago
what arer you going to do for me for the 23$ I have already sent you?
Customer reply replied 8 months ago
What is going on with the question I have already asked?
Customer reply replied 8 months ago
What does this mean the question is closed?
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