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When I try to print a photo or a page I set the size paper I…

Customer Question
When I try to...

When I try to print a photo or a page I set the size paper I will use, like for a 4 x 6 print I set for that but when the print comes out it is printed on 8 x 10. It doesthis every time and vice versa. What am I doing wrong?

Technician's Assistant: What's the brand and model of your printer?

HP 7640 eprinter all in one.

Technician's Assistant: How long has this been going on with your 7640?

About 2 or 3 weeks.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Yesterday.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

A gentleman worked on my computer for something else on Monday but he got that problem fixed. But not this one.

Submitted: 7 months ago.Category: Printers
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
I haven't used this service before do I just sit here and wait or do you need more info?
Answered in 4 hours by:
12/21/2017
Technician: Russell H., Printer and Office Tech replied 7 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,922
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

First, if you don't have the paper size (Paper Size) specified in the printer's driver settings too, it may not come out on that size.

Second, if you don't specify the paper source (Paper Tray or Paper Source) correctly, it may not select the tray or source with the 4 x 6 size loaded in it... esp. if set to 'Automatic' or 'Automatic Selection' in the printer's driver settings.

(Driver settings, means basically what you pre-set in the printer's settings, first, regardless of what you set when sending the print job from the program or app.)

This problem can be quite a problem indeed... to save on paper, try using Print Preview first, to make sure things are right-looking, before even sending the print job.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,922
12,922 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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