Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Have canon PIXMAMG 2500. It also says PIXMA2400series. Want…

Customer Question
Have canon PIXMAMG...

Have canon PIXMAMG 2500. It also says PIXMA2400series. Want to connect to HP all in one computer. How do I connect your printer?

Technician's Assistant: How are you connecting to your Canon printer: wirelessly or by USB?

USB (had the wireless power surge took it out) The answer to your question is UBS

Technician's Assistant: When did you last update the printer driver software?

Just got both products a week or so.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not at the moment. Oh printer came with cd instruction but that part is not working. That is for me.

Submitted: 9 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 25 minutes by:
12/20/2017
Technician: Karthik, Engineer replied 9 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Printers Question
Technician: Karthik, Engineer replied 9 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the operating system of the computer like Windows 7 or Windows 8 or 10? The reason why I am asking is we can go ahead and install the drivers for your printer.

Ask Your Own Printers Question
Customer reply replied 9 months ago
Windows 10
Technician: Karthik, Engineer replied 9 months ago

Now please click the link for downloading the printer drivers for your computer http://gdlp01.c-wss.com/gds/5/0100005375/02/win-mg2500-1_1-mcd.exe

Follow the steps to installing the driver:

1. Click the link, select [ Save ], specify "Save As", then click [ Save ] to download the file.
2. The downloaded file will be saved in the specified place in the self-extracting form (.exe format ).
3. Double-click the downloaded .exe file. It will be decompressed and the Setup screen will be displayed. Follow the instructions to install the software and perform the necessary settings.

Once the software is downloaded please let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Your Own Question
Karthik
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I just set up the HP Deskjet 3752 and I can't get it to
I just set up the HP Deskjet 3752 and I can't get it to print out a document, even though it printed out printer status report, etc. The control panel does not show signal strength, even though I am c… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My Canon pixma 8700 won't print. It says printer is offline
My Canon pixma 8700 won't print. It says printer is offline and I cannot get it to work. It happens all of the time and is so frustrating, I have so much work to do. … read more
David L
David L
Bachelor's Degree
4,948 satisfied customers
I am getting "printer in an error state" with both a Canon
hi, I'm Norv and I am getting "printer in an error state" with both a Canon MG7760 and an IP4850 printer. I am running the latest update WIN 10. … read more
David L
David L
Bachelor's Degree
4,948 satisfied customers
Is the Canon Pixma 2500 series printer good for an HP
is the Canon Pixma 2500 series printer good for an HP computer set up and what hooks it to my CPU? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
Have canon PIXMAMG 2500. It also says PIXMA2400series. Want
Second opinion] Have canon PIXMAMG 2500. It also says PIXMA2400series. Want to connect to HP all in one computer. How do I connect your printer? … read more
Harry
Harry
2,218 satisfied customers
Can IPF 750 Error# 03130031-2F2A. Sorry! Canon ImagePro IPF
It got error when you power on printer. No computer connects. … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor's Degree
262 satisfied customers
My HP Envy 5660 is not getting a wireless connection. Bear
Good morning. My HP Envy 5660 is not getting a wireless connection. … read more
RandyNetwork Tech
RandyNetwork Tech
1,757 satisfied customers
My canon mx922 printer simply stopped working. I had
my canon mx922 printer simply stopped working. I had successfully printed several pages. On the next print request the printer just went dark, as if it had turned itself off. I checked both end of the… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My HP 1512 printer will not print, about three years deskjet
nothing happened I went to print a picture and turned on printer and nothing happened, saw there was a que waiting to be printed so I deleted all items waiting since then,l it is still not working! … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
It says error. I uninstalled it and re installed it and it
it says error. I uninstalled it and re installed it and it still says error … read more
Thomas
Thomas
IT Manager
Associate Degree
984 satisfied customers
I have a 2-year old HP Laserjet Pro color MFP476dw printer
I have a 2-year old HP Laserjet Pro color MFP476dw printer which suddenly stopped working. It neither copies or scans. I tried everything, including disconnecting and reconnecting, as well as reinstal… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
70 satisfied customers
my HP officejet pro 8500 locks up and I can't power it of.
my HP officejet pro 8500 locks up and I can't power it of. if i remove the power and plug it back in it is still locked up… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
p1006 printer gives error message, Printer is offline/printer
p1006 printer gives error message, Printer is offline/printer is not connected. I have reconnected it several times. This is after an electricity failure. Can you help?… read more
Magic C.
Magic C.
Commercial Network Support Engineer
Associate Degree
496 satisfied customers
I just bought a printer - The instructions say: attatch one
I just bought a printer - The instructions say: attatch one end of the USB cable to the printer, &the other end ot the computer". there is no "other end" the other end is the plug !! what now?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
998 satisfied customers
My HP Photosmart 309a printer has suddenly stopped working.
My HP Photosmart 309a printer has suddenly stopped working. My iMac says the printer is offline, and the printer itself says to "remove [the incompatible] usb device from printer. There is no usb devi… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a canon mp620 printer. When the power went out, both
I have a canon mp620 printer. When the power went out, both my printer and computer went off, even though both were connected to a surgeprotector/backup device. When my generator kicked in, it took a … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
when reloading my Hp deskjet460 printer w my CD I get Message
when reloading my Hp deskjet460 printer w my CD I get Message that I need to have Mirosoft internet 5 or better. I have Internet 8. I also try to reload Internet 8 again it says Im up to date. What ca… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I just bought the hp 6500 printer and have the "turn power
I just bought the hp 6500 printer and have the "turn power off and then on" problem. I followed you instructions with no effect. What should I try next?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x