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Recently chronic problem of text slipping down the page

Customer Question
Recently chronic problem of...

Recently chronic problem of text slipping down the page about an inch and it picks another page and finishes the print on this page. No page fault or jam indications. Gets worse when printing multiple page documents. We use this to print payroll checks and the slippage causes much work on the girls as they have to void and recreate them. The printer is a laser all-in-one SCX-8535FN

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wired lan connection. this is a mechanical issue. I suspect worn rollers or bad tray.

Technician's Assistant: When did you last update the printer driver software?

Downloaded update maybe 6 months ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I am an IT with professional knowledge of printers, networking, and drivers. Please don't ask questions for a novice.

Submitted: 6 months ago.Category: Printers
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Answered in 3 days by:
12/24/2017
Technician: jeffreybongers, Engineer replied 6 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 929
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Technician: jeffreybongers, Engineer replied 6 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Category: Printers
Satisfied Customers: 929
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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