Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My MG7520 prints only the color printing, not anything

Customer Question
My MG7520 prints only...

My MG7520 prints only the color printing, not anything printed in black.

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

No. I can try that, but that doesn't seem like the problem. How do I run the self-cleaning cycle?

Technician's Assistant: The Printer Technician will be able to walk you through that. Have you tried wiping down the metal contacts on your printer and cartridges?

I will try that too. Give me a minute and I'll take a look. The printer has had very little use so far, so that doesn't seem likely.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

One one page I printed, the wording in black is very faint and not really in black. And some of the wording on the same page didn't print at all.

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 hours by:
12/20/2017
Technician: Harry, Engineer replied 8 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,842
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 8 months ago
No. I went with another solution. Thank you.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Our Epson WF-3620 has smeared printing on some lines. Also
Our Epson WF-3620 has smeared printing on some lines. Also there are some random lines printed sometimes. I have cleaned the printer head numerous times. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
564 satisfied customers
I just moved and I'm trying to set up my printer on a new
I just moved and I'm trying to set up my printer on a new WiFi network, plus its an old printer. Can you help me? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My lenovo flex is not printing text, just pdf formatting.
my lenovo flex is not printing text, just pdf formatting. Prints lines and rectangles but not the text inside boxes. please help. thank you … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
788 satisfied customers
When i try to copy, it comes out blank, or only a couple
When i try to copy, it comes out blank, or only a couple faint marks. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I'm running iMac 2012 with a 2 year old WF 2660 printer.
I'm running iMac 2012 with a 2 year old WF 2660 printer. It's been quite dependable up to this point. a few days ago I got a low ink indication and replaced a couple of cartridges. After head cleaning… read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
My Canon Pixma 990 is printing with a strong pink bias.
Hi! My Canon Pixma 990 is printing with a strong pink bias. Thoughts? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My ip4300 stopped printing black (PGBK). Several clean and
My ip4300 stopped printing black (PGBK). Several clean and test print cycles produced some sporadic black output, but mostly nothing. Printing black text results in a clean blank page. I followed your… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My canon pixma mx 780 printer prints in any color, but not
My canon pixma mx 780 printer prints in any color, but not in black and white. I have cleaned and deep cleaned heads. Before it quite printing B/W at all (the page will have splotches of black on it),… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My printer has new inks i have calibrated and cleaned
my printer has new inks i have calibrated and cleaned printhead, but it will not print in black only faint red with words missing… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
my HP MFC-J6710DW is printing poor quality. I did the self
my HP MFC-J6710DW is printing poor quality. I did the self clean and the allignment process several times - he helps for about a half page then back to the ink coming out very light, uneven… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
I have a new ESP C310 Printer. To date 100 color copies and
I have a new ESP C310 Printer. To date 100 color copies and 400 BW copies have been made. Normal operation 1-3 pages in a minute. 20 pages in a week. Load has been very low on print head. Print head h… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I just loaded new cartridges--black and white and color--into
I just loaded new cartridges--black and white and color--into my Brother DCP-110C printer. But when I try to print a page, it comes out blank. I have re-seated the cartridges firmly. The window on the… read more
MrComputer2010
MrComputer2010
Bachelor's Degree
249 satisfied customers
I am trying to print a document from ann EPSON Stylus PHOTO
I am trying to print a document from ann EPSON Stylus PHOTO RX500. It is connected to my laptop via USB port. I have run the software and printer is recognised as the default printer on network. Howev… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an HP C309A. I was printing. It was faint. I changed
I have an HP C309A. I was printing. It was faint. I changed the black ink. I finished my printing and it was working well. That was yesterday. Today I turned it on and tried to copy. I tried a color c… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have an HP OfficeJet 5610 All In One. It still functions
I have an HP OfficeJet 5610 All In One. It still functions fine, but it won't print pictures. Everything is the wrong color and it sort of looks like a negative. It does it all the time now. Both of m… read more
Greg G
Greg G
Director of Information Technology
Most credits towards B.A. acquired
455 satisfied customers
I have an Artisan 710 and it simply stopped printing. One day
I have an Artisan 710 and it simply stopped printing. One day yes, next day no. Print window shows ink cartridges (bought on-line from epson) are mostly full. Runs the paper through smoothly, but hard… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a Deskjet 940c printer that has worked well for me.
I have a Deskjet 940c printer that has worked well for me. Just recently when I printed a letter, all I got was a faint shadow. I assumed that the black ink was out so I changed the black cartridge. N… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My printer is printing a black streak on the right side of
My printer is printing a black streak on the right side of the page. It is not solid, it gets darker, lighter, thicker, thinner, etc. The black toner is at 24%, the fuser is at 27% and the transfer ki… read more
bill
bill
ctc
Associate Degree
309 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x