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The printer is jamming immediately after I clear the last…

Customer Question
The printer is jamming...

The printer is jamming immediately after I clear the last jam. The fed paper looks good, but it does not run through the part of the printer that flips it over.

Technician's Assistant: What's the brand and model of your printer?

Epson 545

Technician's Assistant: How long has this been going on with your Epson printer?

About 2 days. it renders the printer useless

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I update windows 7 automatically

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

What does this cost me?

Submitted: 6 months ago.Category: Printers
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Answered in 9 minutes by:
12/20/2017
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 6 months ago
do you have my question? please repeat it back to me.
Customer reply replied 6 months ago
please do something to indicate you understand my question. otherwise, i want a refund.
Customer reply replied 6 months ago
This is unacceptable. Please refund my $5.00 and cancel my request.
Technician: jeffreybongers, Engineer replied 6 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 933
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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