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Just installed new color & new black ink cartridges. The…

Customer Question
Just installed new color...

Just installed new color & new black ink cartridges. The memo screen reads "ink cartridge problem, the following ink cartridges must be replaced." I have unplugged printer, reinstalled new cartridges & printer won't advance Thanks.

Technician's Assistant: What's the model of your printer?

HP officejet4630

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error message; can open lid.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thanks.

Submitted: 9 months ago.Category: Printers
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Answered in 5 minutes by:
12/20/2017
Technician: Josh, Technician replied 9 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,660
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 9 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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