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L have a mfc 260 c printer but it wont print. To t5he back…

Customer Question
Hi l have a...

Hi l have a mfc 260 c printer but it wont print

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

To t5he back of my tower

Technician's Assistant: When did you last update the printer driver software?

Not since l ever got it as its only done this now

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

When l go to print it says its in error

Submitted: 9 months ago.Category: Printers
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Answered in 16 minutes by:
12/20/2017
Technician: Bhavik Joshi, Computer Software Engineer replied 9 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Printers
Satisfied Customers: 1,072
Experience: Product Developer at Computer Science Corporation
Verified
Hi,I am Bhavik. I can help you in it.
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Technician: Bhavik Joshi, Computer Software Engineer replied 9 months ago
Please let me know which error message you are getting while printing.
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Customer reply replied 9 months ago
it just says error if can wait a minute i can try and print something and get the information you want
Technician: Bhavik Joshi, Computer Software Engineer replied 9 months ago
Sure. Exact error message will be helpful for me
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Customer reply replied 9 months ago
message didnt come up but still would not print
Technician: Bhavik Joshi, Computer Software Engineer replied 9 months ago
Check the print spoller ...There must be some prints already there in a queue...You can clear the queue and try again
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Technician: Bhavik Joshi, Computer Software Engineer replied 9 months ago
Also check if you get any message on your printer.
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Customer reply replied 9 months ago
have cleared the queue everytime i have also run the trouble shooter and itstill doesn't print as it never finds a problem i have remved it and re installed it to no respone
Technician: Bhavik Joshi, Computer Software Engineer replied 9 months ago
Do you see any message on printer ? Like size of paper is not matching etc.
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Technician: Bhavik Joshi, Computer Software Engineer replied 9 months ago
Also , Did you try uninstalling and reinstalling drivers ?
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Customer reply replied 9 months ago
no there isn't it will scan but won't print it's the same a4 paper l use all the time all the screen shows is the time and date
Customer reply replied 9 months ago
l have done that and still didn't print
Technician: Bhavik Joshi, Computer Software Engineer replied 9 months ago
Ok.seems as if you need to reinstall drivers again.Please try the steps as shown in below link :-http://support.brother.com/g/b/sp/faqend.aspx?c=as_ot&lang=en&prod=mfc260c_eu_as&faqid=faq00100170_001
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Customer reply replied 9 months ago
yeah didn't happen said error printing and thats it
Technician: Bhavik Joshi, Computer Software Engineer replied 9 months ago
Ok. Not sure what is the exact problem.I am opting out. Some other expert will contact you.
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Customer reply replied 9 months ago
ok
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