Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer is telling that i have a paper jam i keep taking…

Customer Question
My printer is telling...

My printer is telling that i have a paper jam i keep taking out and putting in but it not working

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Usb

Technician's Assistant: When did you last update the printer driver software?

Don't know it tells me when i have too update

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No i printed last thursday and had the same trouble but some how i fixed

Submitted: 8 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
12/20/2017
Technician: Michelle, Printer Expert replied 8 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,064
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know the make and model of the printer

Ask Your Own Printers Question
Customer reply replied 8 months ago
epson xp-320/xp-324
Technician: Michelle, Printer Expert replied 8 months ago

please turn off the printer and unplug power cord

remove all paper from printer

Keep the power button on printer pressed for 10 secs

now blow some air near the tray, rollers and printing area so that if anything is stuck it gets dislodged

check if you see anything stuck in these areas and if found remove it

plug in power cord and turn on printer

insert few sheets of paper and try a print

let me know the status

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It would help if I could talk to someone personally. I have
it would help if I could talk to someone personally. I have a new printer that I have used only a few times. Desk Jet 2652 Today I was printing a long document (58 pages) and about halfway through I g… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a paper jam and don't know how to get the paper ou.
I have a paper jam and don't know how to get the paper ou … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
39 satisfied customers
The printer won't print. "Paper" keeps lighting up. I had a
The printer won't print. "Paper" keeps lighting up. I had a paper jam but removed it. Since then it keeps saying "paper" and won't print. I don … read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
When printing a excel database with 10 row of numbers and
when printing a excel database with 10 row of numbers and names listed from a-b it prints everything but the first(a) row then it says paper jam...take out tray...open printer remove paper...there is … read more
John Castle
John Castle
BSC in Computing Network Management and Design
200 satisfied customers
I have a HP C4780. I had a paper jam. I pulled the paper jam
I have a HP C4780. I had a paper jam. I pulled the paper jam out while power still on. Now printer will not print, Printer will draw paper out and then stop halfway. half the paper in the printer half… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Canon pixma mg 5520, Had paper jam yesterday, removed paper,
canon pixma mg 5520, Had paper jam yesterday, removed paper, now have error report. How do I reset, have already cancelled and turned off restarted, same error message. Is there possibly still some pa… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Do. Canon PIXMA MG 3520. First time. I have owned it about 2
First time. I have owned it about 2 years. Never had trouble. … read more
Harry
Harry
2,175 satisfied customers
Screen says I have paper jam after I had commanded duplex
screen says I have paper jam after I had commanded duplex printing of document; I got the back door open and the green/white apparatus out but don't see where paper is jammed and I cannont get the two… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have had the CP1200 for some time and have never had a
I have had the CP1200 for some time and have never had a problem. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a 620 printer, and I put new photo paper in, and with
Hi , I have a 620 printer, and I put new photo paper in, and with it a piece of thick paper from the packaging , and now it won't feed the reg. photo paper in. It keeps saying 'paper jam'. There is no… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Suddenly The forms I print are not lined up. The print comes
Suddenly The forms I print are not lined up. The print comes out too low on each line. How do I fix on My MX472 Pixma printer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I can't get it to print my address labels (generic Avery
I can't get it to print my address labels (generic Avery brand purchased at Office Depot) I have had this SP 311SFNW for several months.Had no trouble with the HP Laser I had for nine yrs or more! Ple… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
My Epson WorkForce 845 Printer keeps jamming. I have cleared
My Epson WorkForce 845 Printer keeps jamming. I have cleared it abou;t 10 times in a row and it continues to jam. I have turned it off to reset, turned it back on and it immediately jams again. Why ii… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
I had a printer jam and now the printer prints zigzaged. The
I had a printer jam and now the printer prints zigzaged. The lines are in sections. One section up one section down all the way across. How do I fix this? I've cleaned the heads. Done printer alignmen… read more
abbas924
abbas924
Computer Support specialist
48 satisfied customers
I am trying to print something but it keeps saying paper jammed,
I am trying to print something but it keeps saying paper jammed, I removed the paper and put it back, now wen the thing slides across as if it goes to print as soon as it reaches the right side theres… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Paper jam too often. but now it wont believe the jam is fixed
Paper jam too often. but now it wont believe the jam is fixed and keeps asking me to clear it! I bought this last month becuse the HP i had had paper jams, this is just as bad. Help… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have an Office Jet 8500 and it keeps getting paper jams.
I have an Office Jet 8500 and it keeps getting paper jams. The last 3 HP printers I've have had the same problem. I need to get iin the middle of the machine where I don't have access to remove the st… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Photosmart C5100 and I get a message that I have to
I have a Photosmart C5100 and I get a message that I have to load the paper tray even though there is paper in it.… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x