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Not connecting to computer it wants a passphrase. Intel (R)

Customer Question
Hi there...not connecting to...

Hi there...not connecting to computer it wants a passphrase

Technician's Assistant: Who makes your router?

Intel (R) its from cox we just switched recently

Technician's Assistant: What have you tried so far?

I tried to use the router password, it didn't work I tried to get it to scan the printer from the computer and it didn't find it

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I don't think so

Submitted: 8 months ago.Category: Printers
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 52 minutes by:
12/20/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the make and model number of your printer?

May I know the operating system you are using? Is it Windows 10?

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

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Andy

Elec & Comp pro

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Sudipto

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Md. Sadique

Engineer

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

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