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I'm having difficulty installing my Canon MX492 printer

Customer Question
I'm having difficulty installing...

I'm having difficulty installing my Canon MX492 printer wirelessly.

Technician's Assistant: How are you connecting to your MX492: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I just bought it and was delivered today.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have a phone cord but not instructions if I

Submitted: 7 months ago.Category: Printers
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Answered in 20 minutes by:
12/20/2017
Technician: Karthik, Engineer replied 7 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik, Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Can I have the operating system of the computer like windows 10 or Windows 8? So that I can remove and add the printer or reinstall the printer.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
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