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I have an MG3520 printer And i am printing in bulk only it…

Customer Question
I have an MG3520...

I have an MG3520 printer And i am printing in bulk only it prints in the middle of page but not the top and right hand side

Technician's Assistant: How are you connecting to your MG3520: wirelessly or by USB?

USB

Technician's Assistant: When did you last update the printer driver software?

Can't remember i am 74 yrs. and memory does not serve me welly

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thank you except i need help

Submitted: 5 months ago.Category: Printers
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Customer reply replied 5 months ago
send me an e-mail meanwhile i will try a software update
Customer reply replied 5 months ago
where you at ????
Customer reply replied 5 months ago
wheres my answer ????
Answered in 29 minutes by:
12/19/2017
Technician: Mike Taylor, Technician replied 5 months ago
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 2,436
Experience: 10 yrs experience owning a computer business.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Have you attempted to clean the heads or do a nozzle check yet?

Please advise

Ask Your Own Printers Question
Customer reply replied 5 months ago
done that
Technician: Mike Taylor, Technician replied 5 months ago

Thankyou. Did you see any improvement whatsoever after the head clean?

Ask Your Own Printers Question
Customer reply replied 5 months ago
no ...it didn't improve ..... where do i check to see if my software is up to date ???
Customer reply replied 5 months ago
aunt i already paying 33 $ ???? and you want 39 $ more ???
Customer reply replied 5 months ago
arn't
Customer reply replied 5 months ago
are you sure your a tech ??
Customer reply replied 5 months ago
i shouldn't have to pay 39 $ more
Customer reply replied 5 months ago
got any answers ???
Technician: Mike Taylor, Technician replied 5 months ago

Those are computer generated offers. Nothing to do with me at all. Im sorry but you are not allowing me time to type and respond. I choose to opt out. Another tech will be with you ASAP

Ask Your Own Printers Question
Customer reply replied 5 months ago
where d you go ???????
Customer reply replied 5 months ago
if you don't have an answer or give me some assitance i am going to cancel
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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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