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I had IJ scan driver. before virius attack. How to get it…

Customer Question
I had IJ scan...

I had IJ scan driver. before virius attack. How to get it back.

Technician's Assistant: What's the brand and model of your office equipment?

Canon MG5520

Technician's Assistant: How long has this been going on with your MG5520? What have you tried so far?

Tried to scan, said network scanner select ex not found. Ttried to download it. No joy. I have also had intermittent challeges printing. Half time says another computer is using printer. I only have 1. Have to restart to get printouts.

Submitted: 9 months ago.Category: Printers
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Answered in 5 hours by:
12/20/2017
Technician: Elgin Vega, Computer Hardware Engineer replied 9 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

What is your operating system so I can find the correct driver?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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