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Just installed new HP cartridges. during alight ent printing…

Customer Question
Just installed new HP...

Just installed new HP cartridges. during alight ent printing only red and blue is printed. when placing that sheet on scanner it is not detected-3 tries same result- led says printer is set to default settings

Technician's Assistant: What's the model of your printer?

Hp officejet4652

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No messages-can open the lid

Submitted: 7 months ago.Category: Printers
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Answered in 14 minutes by:
12/19/2017
Technician: Sheri, Expert replied 7 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 847
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi JACUSTOMER-8bbuu976,

Thanks for using JustAnswer. I am happy to assist you with this issue. First I have a few questions so we can go to the next step:

  • Did you replace all of the cartridges?
  • Why did you replace them, (was there a message that they were empty?)

I will wait for your reply.

Regards,

Sheri-Expert

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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