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Trying to print a page but the black ink prints out very…

Customer Question
Trying to print a...

Trying to print a page but the black ink prints out very dull gray

Technician's Assistant: What's the brand and model of your printer?

Photosmart 6250

Technician's Assistant: How long has this been going on with your printer?

Awhile

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Idont use the printer a lot just got new ink cartridges

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Ran status on printer gave me 4 boxes for each color . the black box was white

Submitted: 8 months ago.Category: Printers
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Answered in 4 minutes by:
12/19/2017
Technician: John, Computer Science Engineer replied 8 months ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified

Hi, I am John, welcome to JustAnswer.com

Please clean the PrintHead of the printer going to Start Button, All Programs, Control Panel>>Printers>>Select Printer>>Solution Center>>Printer Toolbox>> Clean Printheads

If this does not work, please use a printhead cleaning kit like this one ===> https://tinyurl.com/y7w8umu6 <=== CLICK HERE

If nothing works, please call HP at 1(###) ###-####/p>

Thank you,

Please remember I don't work for the manufacturer, so please do not leave me a negative feedback if you are not happy with them.

A good feedback is appreciated, that's the only way for me to get paid by JustAnswer.com, you won't be charged again.

Also, please click REPLY if you have any questions or concerns.

Thank you,

JOHN

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
14,638 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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