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We received a new modem and I cannot connect to our Epson…

Customer Question
We received a new...

We received a new modem and I cannot connect to our Epson Printer. Everything passes and I cannot get to the IP address. It's showing the new IP address in Default Gateway, but our old IP is shower for the IP address. Thank you.

Technician's Assistant: How are you connecting to your Epson printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I'm not sure, but it whenever it pops up, I update.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The Check Network Connection shows Epson Connect - Disable.

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
12/19/2017
Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 7 months ago

Do you have the same wireless network name and password ***** the old modem had?

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Customer reply replied 7 months ago
No, I gave entered the new password ***** everything for the new modem, but as I stated it is still holding the old IP address
Customer reply replied 7 months ago
How do I get to the IP address?
Technician: Cody, Senior Systems Administrator replied 7 months ago

what IP address does it show?

Can you type the IP in a web browser and get to the printer?

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Customer reply replied 7 months ago
No, he did not reply, he wants to fix it himself. Please give me an answer. Thank you.
Technician: Cody, Senior Systems Administrator replied 7 months ago

did you try what I just sent?

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Customer reply replied 7 months ago
It shows the old IP address.
Technician: Cody, Senior Systems Administrator replied 7 months ago

Its possible it has a static IP address, but you can't get to it in a web browser?

Go to menu, look for network settings > than wireless or wlan setup. What options are you seeing here?

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Customer reply replied 7 months ago
I’m in the web right now.
Customer reply replied 7 months ago
Everything seems to be fine, the network is connected, except the printer will not work.
Customer reply replied 7 months ago
I have placed all the new information in the printer, but the new IP address is going to Default Gateway, and not the IP address
Technician: Cody, Senior Systems Administrator replied 7 months ago

you're on the web interface of the printer?

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