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Word does not recognize envelopes only standard paper size.

Customer Question
Word does not recognize...

Word does not recognize envelopes only standard paper size.

Technician's Assistant: What's the brand and model of your printer?

HP ENVY 5660

Technician's Assistant: How long has this been going on with your printer?

2 WEEKS

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I JUST WENT TO HP SUPPORT TROUBLE SHOOTING AND DID AN ANALISIST. EVERYTHING WAS OK. I HAVE NOT DONE ANY UPDATE ON THE OPERATING SYSTEM EXCEPT IF IT INFORMED ME OF ONE.

Submitted: 9 months ago.Category: Printers
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Answered in 3 hours by:
12/19/2017
Technician: Kris R, Computer Hardware Engineer replied 9 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 9 months ago
I don’t want to pay for your service so please don’t charge me for any more text messages or on my computer. Goodbye
Technician: Kris R, Computer Hardware Engineer replied 9 months ago

We are not a free service.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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