Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an HP 4050N printer with a 13.20 paper jam at the…

Customer Question
I have an HP...

I have an HP 4050N printer with a 13.20 paper jam at the rear door. I tried to remove the paper, but only succeeded in removing the loose part of it. Rest of the paper is still stuck inside the printer and I cannot get it out. What do I have to do to remove it?

Technician's Assistant: What kind of computer or device are you printing from?

An old computer running Windows 2000 and Wordperfect 5.9 for DÓS.

Technician's Assistant: How long has this been going on with your 4050N?

The paper jam just occurred about an hour ago.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Can you just tell me how to fix the paper jam in the printer?

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
12/19/2017
Technician: Richard, Technician replied 7 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,232
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you click on my link below pleaser as it will tell you where to access the paper and how to remove it from the different areas where it can get jammed.

Let me know how you go with this please

https://www.manualslib.com/manual/72631/Hp-Laserjet-4050.html?page=113#manual

The link is there above

Let me know the results please

Ask Your Own Printers Question
Customer reply replied 7 months ago
The answer is not helpful. It is simply a page from the manual. I have the manual and I have read it. It does not provide the detail I need to figure out how to remove a torn paper from the back of the printer that is stuck in the printer so I cannot reach it. That is why I consulted with you. I did not need to see the user Manual again.
Technician: Richard, Technician replied 7 months ago

Hi there

I am sorry you did not find it helpful, I was just showing you all the points the paper can jam up in order to ensure you have attempted to access these points. It was meant as a clarification before we begun. I am sorry you felt this way and I will opt out so you can work with a different expert that can work more to the style you wish.

All the best with resolving your issue.

Please note opting out will stop any further replies from me

Ask Your Own Printers Question
Customer reply replied 7 months ago
I did not have a problem with your style or with you. I just need more of an answer than I received on the first pass. And I was not told that that was just the first pass. My question was pretty specific, and the answer did not seem to be responsive to it.
Technician: Mike Taylor, Technician replied 7 months ago
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 2,629
Experience: 10 yrs experience owning a computer business.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue today. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

13.20 is actually a tray jam error which I'm going to attempt to help you with.
Please try following the steps in this video: CLICK HERE The video is a 4250 and not a 4050 but the same steps apply to your machine.

My customers that have experienced this error, 99% have found this successful.

After you do this and put it back together, please unplug the printer for 5 mins

When 5 mins is up, plug back in and turn it on and see if the error has gone.

Please advise

Thanks very much, Mike

Ask Your Own Printers Question
Customer reply replied 7 months ago
On my 4050N printer, error code 13.20 refers to a paper jam at the rear door of the printer. And, as previously described, that is what I had, paper jammed at the rear door area, with paper still stuck in the printer after I tried to remove it (and only succeeded in removing the accessible part of the paper). Fortunately, I found another answer online (at your site, I believe) which described how to remove the fuser assembly from the rear of the printer. Even that description was not exactly correct for my printer, but it was close enough that I was able to remove the fuser, after which I was able to easily remove the stuck paper and get the printer printing again.
Technician: Mike Taylor, Technician replied 7 months ago

That was the next step, I always start of easy to hard on solutions when my customers respond that things didn't work...

A lot of my customers like the easy routes first

Well looks like your ahead of the game now, but I'm happy you got it to work again

Thanks and have a great christmas

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Taylor Your Own Question
Mike Taylor
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 2,629
2,629 Satisfied Customers
Experience: 10 yrs experience owning a computer business.

Mike Taylor is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a HP 4050N which had a paper jam at the rear door. I
I have a HP 4050N which had a paper jam at the rear door. I removed the paper at the fuser. I had to remove the fuser to remove the other paper from the fuser input side. Replaced the fuser, but still… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Ihave a hpphotosmart c3100 allinone printer and thecarriage
Ihave a hpphotosmart c3100 allinone printer and thecarriage is stuck on the left -won't move to print how do i GET IT TO WORK?… read more
Richard
Richard
Retired
Associate Degree
3,442 satisfied customers
I have a hp all in one 8180c printer and It wont print. I
I have a hp all in one 8180c printer and It won't print. I get a message that there is a carriage jam? I don't see a jam..what do I need to do.… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
369 satisfied customers
there is a paper jam, but I dont know how to reach it.
there is a paper jam, but I don't know how to reach it...in other words, how can I open the machine to reach the roller...… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
How can I get my printer to close There was a paper jam, and
How can I get my printer to close? There was a paper jam, and I was able to get most of it out, but a piece of the paper got stuck in the cartridge belt area. Once I got the paper out I simple can not… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
hp970cxi - printer nor resetting - new cartidges installed
hp970cxi - printer nor resetting - new cartidges installed - please suggest solution Message received is 'paper jam or paper too long' also three lights on on printer flash consecutively until the cen… read more
Tom K
Tom K
Assistant Information Systems Manager
Bachelor\u0027s Degree
47 satisfied customers
I have an Hp All In One Printer. Recently some paper got jammed
I have an Hp All In One Printer. Recently some paper got jammed in the printer, and i removed it. The printer then started acting weird. Sometimes it would print and then sometimes it would print with… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
My photo tray on my HP C5180 is not working. I am trying to
My photo tray on my HP C5180 is not working. I am trying to print off some pictures and I keep getting the message that there is a paper jam. I have taken off the back panel and there is no paper jam … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have an officejet pro k55400 printer with a duplexer. When
I have an officejet pro k55400 printer with a duplexer. When I tried to clear a jam. a long plastic piece fell off. We don't have another one in the building, so I don't have a pattern to follow. Can … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
try to print, paper get stuck in printer. Try to pull sheet
try to print, paper get stuck in printer. Try to pull sheet out of priter, piece of paper stays in printer. Printer quit completely' What do I have to do to get piece of paper out of printer. Thanks f… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
hello, the paper keeps getting crunched up while trying to
hello, the paper keeps getting crunched up while trying to enter the printer....i have no idea what to do or try to do...can you help?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
my printer wont print ,because it says paper is jammed and
my printer wont print ,because it says paper is jammed and my printer was bought2/23/10, therefore it is under warrantee… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Ive accidentally jammed the paper in my HP Photosmart C3100
I've accidentally jammed the paper in my HP Photosmart C3100 printer - how do I get the paper out please??!… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
HP officejet J4680 we just put in a new ink cart. now we have
HP officejet J4680 we just put in a new ink cart. now we have a paper jam message. No paper jam? What to do!… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an HP Officejet J4580 keeps cumming up with paper jam
I have an HP Officejet J4580 keeps cumming up with paper jam but no paper jam found have tried reseting printer but still no joy… read more
Dustin Albertson
Dustin Albertson
Director of IT
Bachelor's Degree
150 satisfied customers
I have unjammed the paper but I keep getting a paper jam message
I have unjammed the paper but I keep getting a paper jam message and the printer won't print.… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have an HP Officejet J3680. Message screen says I have a
I have an HP Officejet J3680. Message screen says I have a paper jam. How do I clear the problem.… read more
Karl
Karl
IT Manager
317 satisfied customers
Our HP Officejet 6500 Wireless printer has a carriage jam.
Our HP Officejet 6500 Wireless printer has a carriage jam. The printer is 1 month old. Any suggestions? We live in Edwards CO 81632 and there seems nobody in the valley servicing HP Printers.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x