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I HAVE A HP OFFICEJET PRO 8600. MY LIGHTED TOUCH SCREEN

Customer Question
HI..THIS IS BARBARA...I HAVE...

HI..THIS IS BARBARA...I HAVE A HP OFFICEJET PRO 8600. MY LIGHTED TOUCH SCREEN WINDOW HAS NO WORDS OR INFORMATION ON IT. WHAT DO I DO NOW?

Technician's Assistant: What kind of computer or device are you printing from?

A TOSHIBA LAPTOP WITH MIRCOSOFT PROGRAMING. I CAN PRINT FROM MY COMPUTER BUT I CAN'T USE MY LIFT TOP TO SCAN OR PRINT ANYTHING.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

HAS THERE BEEN ANY RECALL ON THE TOUCH SCREEN? I HAD A WONDERFUL GENTLEMAN HELP ME ONCE BUT I DON'T REMEMBER

Submitted: 9 months ago.Category: Printers
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Answered in 28 minutes by:
12/19/2017
Technician: Joel Kalman, Engineer replied 9 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,095
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 9 months ago

Here is a link to an online article from HP Support that shows in detail what to do to reset your printer:

https://support.hp.com/us-en/document/c01817193

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