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Epsom xp-430. Won't print from the computer even though hard…

Customer Question
Epsom xp-430. Won't print...

Epsom xp-430. Won't print from the computer even though hard wired. Just get blank paper.

Technician's Assistant: What kind of computer or device are you printing from?

Hp laptop

Technician's Assistant: How long has this been going on with your XP-430?

I don't use the printer much so it's been a while. Plus where do I set the menu. Wireless doesn't seem right.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Year ago.

Submitted: 7 months ago.Category: Printers
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Answered in 1 minute by:
12/19/2017
Technician: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 7 months ago
Prefer not
Customer reply replied 7 months ago
When do you answer?
Technician: Cody, Senior Systems Administrator replied 7 months ago
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Technician: Cody, Senior Systems Administrator replied 7 months ago

download Drivers and Utilities Combo Package

before you do that, go to start menu > control panel > devices /printers right click any current Epson and choose remove

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Customer reply replied 7 months ago
Why remove?
Customer reply replied 7 months ago
Your service is not what I want please refund all charges.
Technician: Cody, Senior Systems Administrator replied 7 months ago

because it's not currently working, its prob driver related

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